Terms and Conditions of Sale

Last updated: 9 August 2026

1. Who we are

These terms govern all sales made by Ari Pang Ojanperae, trading as Manta Squadron, NIE Y8862746S, Calle Juan Rejón 37, 35008 Las Palmas de Gran Canaria, Canary Islands, Spain. Contact: team@mantasquadron.com.

2. Who these terms apply to

These terms apply to everyone who buys from us. Some clauses apply only where you are a consumer, and these are marked. Under Spanish law a consumer includes not only individuals acting outside a trade or profession, but also non-profit legal entities and associations acting without a commercial purpose.

Where you buy in the course of a business or professional activity, the clauses marked business buyers only apply instead.

3. Our products

We make custom sportswear, principally sublimated garments produced to your design and specification.

Because each order is made to your specification:

• Printed colours may vary slightly from what you see on screen, and between fabric types, dye lots, and production runs. Screens are not colour-calibrated and fabric absorbs ink differently.
• Sizes follow our published size chart, which is not the same as high-street sizing. We strongly recommend ordering a sizing set before committing a full roster.
• Small variations in print placement are inherent to sublimation and are not defects. Our tolerance is ±1 cm.

4. Quotes, orders, and when a contract is formed

Orders follow this sequence:

Enquiry → quote → design concepts → proof approval → order confirmation and invoice → payment → production → delivery.

1. Quotes are valid for 30 days and are not binding until you accept them.
2. Design concepts and proofs are produced before payment. Approving a proof is not itself an order.
3. Once you approve the proof, we issue an order confirmation and invoice. No contract exists until we have confirmed your order in writing and payment has cleared.
4. We will acknowledge receipt of your order without undue delay and in any event within 24 hours.
5. We may decline any order, including where artwork raises intellectual property concerns, where the minimum quantity is not met, or where we cannot meet your deadline.
6. The minimum order is 10 pieces per item type — for example 10 shirts, or 10 shorts. A mixed order of 10 shirts and 10 shorts meets the minimum for both; an order of 6 shirts and 4 shorts does not.

5. Artwork, proofs, and approval

1. You supply artwork, logos, and roster details in the formats we request when preparing your quote.
2. We prepare a digital proof showing the design, colours, sizes, names, and numbers.
3. Nothing goes into production until you approve the proof in writing. Approval happens before you are invoiced, so the design is settled by the time you pay.
4. Approval is your confirmation that spellings, numbers, sizes, quantities, and layout are correct. Once approved, errors of that kind are your responsibility, and reprints will be charged in full.
5. After approval, changes may not be possible. Where they are, we will quote for them separately.

Your warranty. By submitting artwork and rosters you confirm that you own the rights or have permission to use them, that they do not infringe any third-party trademark, copyright, or image right, and that you are authorised to place the order on behalf of your team or club, including in respect of the personal data in the roster.

6. Prices

1. Garment prices are shown and quoted including the VAT applicable in your country of delivery.
2. Delivery is charged separately and shown in your quote, also including VAT.
3. We absorb import VAT and customs handling charges. There is nothing further to pay when your order arrives.
4. Prices may change, but the price in a confirmed order will not.

7. Payment

1. We accept payment by bank transfer.
2. Full payment is due on order confirmation, which follows your approval of the proof.
3. Production begins once payment has cleared. The design is final at that point.
4. Business buyers only: late payment carries statutory interest under Law 3/2004 on late payment in commercial transactions.
5. Bank charges on international transfers are borne by the sender.

8. Production and lead times

1. Lead times are estimates given in good faith, quoted in your order confirmation, and run from cleared payment, not from the date of enquiry or of proof approval.
2. Typical production time is 28 days from cleared payment, plus shipping and customs clearance.
3. Customs clearance times are outside our control and are not included in production estimates.
4. If a deadline matters — a tournament, a season opener — tell us before ordering and we will confirm in writing whether it is achievable. Deadlines we have not confirmed in writing are not binding on us.
5. Where we cannot meet a confirmed date, we will tell you as soon as we know and agree a new date, a partial delivery, or a refund.

9. Delivery

1. We deliver throughout the European Union.
2. We ship from the Canary Islands. Shipments clear customs on arrival in your country, which can add time.
3. Consumers: risk passes to you when you, or someone you nominate other than the carrier, takes physical possession of the goods.
4. Business buyers only: risk passes on handover to the carrier.
5. You are responsible for giving a correct and complete delivery address. Costs of redelivery caused by an incorrect address are yours.
6. If delivery fails and goods are returned to us, we will contact you to arrange redelivery at your cost.

10. Right of withdrawal

Consumers. You normally have 14 days to withdraw from a distance contract without giving a reason. This right does not apply to goods made to your specification or clearly personalised, under Article 103(c) of the consolidated Spanish Consumer Protection Act (TRLGDCU).

Every product we sell is made to your specification. There is therefore no right of withdrawal on any order placed with us, and orders cannot be cancelled once confirmed. We tell you this before you order and ask you to acknowledge it.

This does not affect your rights if goods arrive faulty, damaged, or not as ordered. Those are covered in section 11.

Business buyers have no right of withdrawal.

11. Faults and the legal guarantee

Report on arrival. Check your order when it arrives. Transit damage, missing or wrong items, and defects visible on inspection should be reported within 14 days of delivery, with photographs, so we can act while a carrier claim is still possible.

Consumers. Goods must conform to the contract. Where they do not, you have the rights set out in the TRLGDCU, including repair, replacement, a price reduction, or termination. In Spain the guarantee period for goods is three years from delivery, longer than in most of the EU. The 14-day reporting request above is to help us resolve things quickly; it does not shorten your statutory rights.

Business buyers. You must inspect goods on arrival and notify us of any defect within 14 days of delivery. After that, goods are treated as accepted.

What counts as a fault: printing defects, seam and construction failures, colour that materially departs from the approved proof, wrong items supplied.

What does not: normal wear, damage from incorrect washing or care, ordinary colour variation as described in section 3, sizing that fits differently from expectations where the correct size was ordered from our chart, and errors present in a proof you approved.

How to claim: email team@mantasquadron.com with your order number, photographs, and a description. We respond within 5 working days and, where a claim is valid, repair, replace, or refund at no cost to you.

12. Changes and cancellation by you

Orders are final. Because every item is made to your specification, orders cannot be cancelled once confirmed and paid, and payments are not refundable except as set out below.

This does not affect your right to a remedy if:

• goods arrive faulty, damaged, or not as ordered (section 11);
• we fail to deliver within the agreed time and do not agree a new date with you (section 8);
• we are unable to fulfil your order for any reason.

Changes before production. If you need to change an approved design, tell us immediately. If production has not started we will try to accommodate it, but we are not obliged to, and any change may be quoted separately.

Roster additions after approval are treated as a new order and priced accordingly, including separate delivery.

13. Reorders

We keep your approved design and roster for 24 months from delivery so reorders are straightforward. You can ask us to delete them sooner. Reorders are priced at the rates current at the time of the reorder.

14. Intellectual property

Our designs, templates, name, and website content remain ours. Artwork you supply remains yours. Design concepts we create remain our property, whether or not you go on to place an order, and whether or not they were provided free of charge. Paying for an order gives you the finished garments and the right to use the design for your own team’s purposes. It does not transfer ownership of the design to you, and does not entitle you to have it manufactured elsewhere.

Where a concept incorporates your own logo or marks, those remain yours. Our ownership covers only the design work we contribute.

15. Liability

We are liable for foreseeable loss caused by our breach of these terms.

Business buyers only: our liability is limited to the value of the order, and we are not liable for loss of profit, loss of opportunity, or indirect loss, including consequences of a missed tournament or event.

Nothing limits liability that cannot lawfully be limited, including liability to consumers under Spanish consumer law, and liability for death, personal injury, or fraud.

16. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including supplier failure, transport disruption, port or customs delay, extreme weather, and industrial action. If such an event materially affects your order, we will contact you to agree a new date or a refund.

17. Data protection

We handle personal data, including roster data, in accordance with the GDPR and applicable Spanish data protection law. Roster data specifically is dealt with in section 5 above. Full detail is in our Privacy Policy. Contact team@mantasquadron.com with any data protection question or request.

18. Complaints, applicable law, and jurisdiction

Please contact us first at team@mantasquadron.com. We aim to resolve complaints directly and will acknowledge yours within 5 working days.

These terms are governed by Spanish law.

Consumers: you keep the protection of the mandatory consumer law of your country of residence, and may bring proceedings in the courts of your own country.

Business buyers only: the courts of Las Palmas de Gran Canaria have exclusive jurisdiction.

19. Changes to these terms

We may update these terms. The version in force is the one published when you place your order, and we will send it or link to it in your order confirmation.